Dialpad

June 2024 – Currently

About Dialpad
Dialpad is an AI-powered communications platform used by global teams to manage calls, messages, and meetings in one place. I joined the Contact Center team to help evolve its omnichannel capabilities through intuitive design and seamless integration across platforms.

My Role
I currently work on the Integrations team, shaping how Dialpad connects with platforms like HubSpot, Salesforce, Zendesk, and Zoho. Previously, I spent 8 months on the Contact Center team, focusing on omnichannel workflows and agent tools powered by AI.

Projects
Most of my work is under NDA, so I’m unable to share it publicly. However, I’d be happy to walk you through specific projects privately upon request.